The National Logistics Academy

Business and Administration - Level 2

Suitable roles for apprentices

  • Administrator / Business Support Officer
  • Office Junior
  • Receptionist


2 (equivalent to GCSEs at grades A* to C )

Typical length

12 months

Entry requirements

Set by the employer


Apprentices will achieve a combined practical and theory-based qualification:

  • Diploma in Business Administration

What apprentices will learn

Apprentices are required to take mandatory units which cover aspects of working and communicating in a business environment. They then have a choice of option units covering different functional areas such as work responsibilities, document production, events and meetings, communications or customer service. There is a wide range of option units allowing learners to choose units to meet the needs of their own work role.


This apprenticeship is delivered in the workplace. The apprentice gains the knowledge, skills and experience in the full range of administration duties.

The apprenticeship training is tailored to the needs of the individual employer and is delivered by highly qualified and technically competent training advisors. The programme is a blended combination of on the job tuition and assessment plus e-learning content and professional discussions.

Additional training may be included such as short courses in speaking and listening skills or using computer applications as appropriate.