Team leader; section leader; floor manager; helpdesk manager; trainee supervisor; team co-ordinator
2 (equivalent to GCSEs at grades A* to C)
Set by employer.
Apprentices develop core competencies including team leadership, problem solving, managing work and communication of their teams.
Apprentices will achieve a combined practical and theory-based qualification:
This apprenticeship is delivered in the workplace. The apprentice gains the knowledge, skills and experience for managing teams and projects to meet the organisation's goals.
The apprenticeship training is tailored to the needs of the individual employer and is delivered by highly qualified and technically competent training advisors. The programme is a blended combination of on the job tuition and assessment, workshops, e-learning content and professional discussions.
Additional training may be included such as short courses in speaking and listening skills or giving presentations as appropriate.