Customer relationship manager/ customer service co-ordinator / customer service team leader
3 (equivalent to A levels at grades A to E)
Set by employer.
Apprentices will achieve a combined practical and theory-based qualification:
This apprenticeship is delivered in the workplace. The apprentice gains the knowledge, skills and experience for providing customer service in a senior or supervisory role.
The apprenticeship training is tailored to the needs of the individual employer and is delivered by highly qualified and technically competent training advisors. The programme is a blended combination of on the job tuition and assessment, workshops, e-learning content and professional discussions.
Additional training may be included such as short courses in speaking and listening skills or giving presentations as appropriate.