2 (equivalent to GCSEs at grades A* to C)
Set by employer.
Apprentices will gain clear and up-to-date knowledge of their organisation’s products and services and build strong communication skills, including customer handling and customer complaints
Apprentices will achieve a combined practical and theory-based qualification:
This apprenticeship is delivered in the workplace. The apprentice gains the knowledge, skills and experience for providing customer service including face-to-face, telephone, digital and written communications.
The apprenticeship training is tailored to the needs of the individual employer and is delivered by highly qualified and technically competent training advisors. The programme is a blended combination of on the job tuition and assessment, workshops, e-learning content and professional discussions.
Additional training may be included such as short courses in speaking and listening skills or giving presentations as appropriate.